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Return/Exchange Policy

What is the return policy?

At Elysian Hair we maintain the highest level of quality assurance. All our hair is prepared and professionally packaged at our factory in Philadelphia Pa. Everything goes through a meticulous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

Due to the nature of our products, all sales are final.

 

Do you offer replacements/exchanges?

We take pride in our product and it is 100% guaranteed. Since natural hair reacts to a simple wash and deep conditioning product issues or concerns can often easily be fixed by practicing a simple care routine. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 30 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to the Elysian Distribution Center. If Elysian verifies and agrees that the product is defective in any way, Elysian will then exchange or replace the item.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Elysian will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $10 credit towards another shipping option.  If Elysian does not confirm the product defect issue, we will return the item in question to the customer at our expense without an exchange of product.

Policy Changes

Elysian Hair LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check periodically for changes.